Terms of Service
Version of 31 August 2026
These Terms set out the conditions on which the Telemir service provides users with technical signal retransmission services, as well as the rights and obligations of the parties.
1. General provisions
1.1. These Terms constitute a public offer. By requesting trial access or taking out a subscription, you fully and unconditionally accept them.
1.2. If you do not agree with any provision of these Terms, you must stop using the Service.
1.3. "Service", "we" means the Telemir software and hardware platform and its administration. "User", "you" means a person who has obtained trial access or a subscription.
2. Nature of the services provided
2.1. The Service provides technical services only: it supplies software tools and communication channels that allow the user to receive and play back an audiovisual signal supplied by independent third-party providers.
2.2. The Service is not a broadcaster, producer, publisher or rights holder in respect of the transmitted material. The Service does not create, commission, edit, moderate or archive programme content at its own discretion, nor does it pre-select or vet that content.
2.3. The signal is supplied to the Service by third parties — content providers who, when entering into their agreements, represent and warrant that they hold all rights and permissions necessary to distribute the relevant material. Those providers bear responsibility for the accuracy of such representations and for the content itself.
2.4. The Service's role is limited to the passive, automatic and technically neutral transmission of data. The Service acts as an information intermediary: it does not initiate the transmission, does not select the recipient and does not modify the information transmitted.
2.5. The Service grants no rights to the intellectual property contained in the transmitted material and cannot pass on more rights than it holds itself.
3. Account and access
3.1. To obtain access you provide a phone number and an e-mail address. Credentials are sent to that e-mail address.
3.2. One account allows no more than 5 simultaneous connections. Exceeding this limit may result in access being restricted automatically.
3.3. You undertake to keep your credentials confidential and are responsible for all activity carried out through your account. Any loss or compromise of credentials must be reported immediately to telemir.support@gmail.com.
3.4. Sharing credentials with third parties, reselling access and using a single account across different households are prohibited.
4. Trial access
4.1. Trial access is granted once, for 3 (three) calendar days, free of charge and with no obligation to pay afterwards.
4.2. No payment details are required for trial access; there is no automatic renewal and no charges are taken.
4.3. The Service may refuse trial access without giving reasons, including where repeated requests are submitted using the same details.
5. Pricing and payment
5.1. Current prices are published on the home page of the website. Prices are stated in euros (EUR).
5.2. The service is paid for in advance for the selected period. Access is activated once payment is received.
5.3. The Service may change its prices. Changes do not apply to a period already paid for.
5.4. A paid period is non-refundable, except where the Service has been unable to provide the service for more than 7 (seven) consecutive days for reasons attributable solely to the Service. In that case, upon written request, the subscription will be recalculated or extended.
6. Territory of service
6.1. The Service is available worldwide — in any country where you have a stable internet connection. The Service imposes no regional restrictions on connections.
6.2. You are solely responsible for ensuring that your use of the Service complies with the law of the country where you are actually located. If receiving such services is restricted or prohibited in your jurisdiction, you must not use the Service.
7. Rules of use
The user is prohibited from:
- recording, copying, publicly performing or displaying material received through the Service;
- re-broadcasting, retransmitting or otherwise distributing the signal;
- using the Service for commercial purposes, including in bars, hotels and other public places;
- reselling access, providing it to third parties or publishing credentials;
- interfering with the operation of the Service, circumventing technical restrictions or using automated data collection tools;
- using the Service for any activity that breaks the law or infringes the rights of third parties.
Breaching these rules is grounds for immediate termination of access without a refund of any amounts paid.
8. Notices from rights holders
8.1. The Service respects intellectual property rights and follows a "notice and action" approach.
8.2. If you are a rights holder or their authorised representative and believe that material transmitted through the Service infringes your rights, send a notice to telemir.support@gmail.com stating:
- details of the rights holder and contact details of the person submitting the notice;
- a description of the work whose rights are allegedly infringed;
- identification of the specific channel or material;
- documents or other evidence confirming the existence of the rights;
- a statement that the information in the notice is accurate and that you are acting lawfully.
8.3. A substantiated notice is reviewed within 3 (three) business days. Where an infringement is confirmed, access to the material in question is restricted and the signal provider is notified accordingly.
8.4. The Service bears no liability for the content of the material before it receives a properly formulated notice of infringement, provided it acts promptly upon such notice.
9. Disclaimer of warranties
9.1. The services are provided on an "as is" and "as available" basis.
9.2. The Service does not guarantee uninterrupted or error-free operation, that the channel line-up will remain unchanged, that the archive will be available for the entire period, or compatibility with every existing device and application.
9.3. Playback quality depends on the speed and stability of your internet connection, your equipment and the operation of communication networks that are beyond the Service's control.
9.4. The channel line-up may change, including at the initiative of signal providers. A change to the line-up is not grounds for a refund.
10. Limitation of liability
10.1. To the fullest extent permitted by applicable law, the Service is not liable for indirect losses, loss of profit, loss of data or reputational harm arising from the use of, or inability to use, the Service.
10.2. The Service's aggregate liability on any grounds is limited to the amount actually paid by you for the most recent paid subscription period.
10.3. The Service is not responsible for the content of the transmitted material, including its accuracy, lawfulness or conformity with your expectations, nor for the acts or omissions of signal providers.
10.4. You are solely responsible for the consequences of using the Service in breach of these Terms or of the law of the country where you are located.
11. Suspension and termination of access
11.1. The Service may suspend or terminate access where these Terms are breached, where unauthorised use of an account is suspected, or where lawful demands are received from competent authorities.
11.2. You may stop using the Service at any time by sending a notice to the support address. Ceasing use does not entitle you to a refund for the paid period, except as set out in clause 5.4.
11.3. The Service may discontinue the services entirely, giving users at least 14 days' notice by e-mail; in that case the unused part of the paid period is refunded on a pro rata basis.
12. Changes to the Terms
12.1. The Service may amend these Terms unilaterally. The current version is published on this page together with its date.
12.2. Continued use of the Service after a new version is published constitutes acceptance of the changes.
13. Final provisions
13.1. Personal data is processed in accordance with the Privacy Policy, which forms an integral part of these Terms.
13.2. If any provision of these Terms is held invalid, the remaining provisions remain in force.
13.3. The parties shall seek to resolve all disputes through negotiation. A mandatory complaint procedure applies: written complaints are answered within 30 calendar days of receipt at telemir.support@gmail.com.
13.4. The only official channel of communication with the Service is the e-mail address telemir.support@gmail.com.
This document is provided for information purposes and does not constitute legal advice. Personal data processing is described in the Privacy Policy.