You May Have a Refund Coming If You Use Amazon Prime

Amazon has agreed to pay $1.5 billion in refunds following a settlement with the Federal Trade Commission (FTC) regarding deceptive enrollment and cancellation practices related to Amazon Prime.

Settlement Details

The FTC accused Amazon of enrolling customers in Prime without their consent and making it hard to cancel subscriptions. As part of the settlement, affected consumers are eligible for refunds.

Who Qualifies for a Refund

You must have signed up for Amazon Prime between June 23, 2019, and June 23, 2025.
Your subscription was created through a "challenged enrollment flow," which includes:
- The universal Prime decision page
- Shipping selection page
- Single page checkout
- Prime Video enrollment flow
You tried to cancel your Prime subscription during this period but were unsuccessful.
You used three or fewer Prime benefits in any 12-month period after enrollment.

If your subscription was started outside these dates or through a different process, you are not eligible for a refund. In most cases, no action is required to receive your payment.

Amazon recently settled a lawsuit with the Federal Trade Commission (FTC) over deceptive enrollment and cancellation practices, including enrolling customers in Prime without their consent and making it difficult to cancel.

How to Get Your Refund
Refunds will be distributed automatically to qualifying U.S. Prime subscribers.

Author's summary: Amazon will refund $1.5 billion to certain Prime subscribers affected by deceptive enrollment and cancellation practices from 2019 to 2025, with minimal action required.

Lifehacker — 2025-11-04